WHAT PROBLEMS HAVE THIS CAUSE MY FAMILY

1. Lose faces after buying an expensive car but most of the function seems to not work properly, go to garage almost every month, whenever we have to lower down the mirror, but we can't cause the mirror is broken
2. Lose confidence on Volvo Sweden, Customer Care, President and Vice President of Volvo, Volvo Car Thailand Ltd. , on the safety of Volvo car produced by local companies of Volvo, on the material that is used in producing Volvo cars in Asian and ASEAN countries etc.
3. Lose health: my dad has to be admit to hospital 2 times because of this Volvo S80 case due to stress and unable to get what he spend on for the car....and receive such as bad explanation from Vice president of Volvo in Thailand (especially Mr. Mats Olsen) , he often become stress!
4. Lose money: there is no need to explain this reason because the story told it all
5. No transportation: every time the cars go to the garage ... my family have to go on Taxi, walk, Bus or skytrain ... I don't see the point of buying a car if it has to go to the garage every month!... and each time its no less then 1 or 2 weeks ....
6. Lose trust on NEW MODEL launch in Thailand ... customer should wait for at least 6 months so that VOLVO can fix all the stupid problems first (they need some stupid people to buy their cars so that they can learn the mistake that they have done during the design period, assembling period etc.)
7. Lose trust on the Sales Person ... cause he didn't even come to take care of my family after he sold the car.... GET THE MONEY AND THEN GO AWAY
8. Lose TRUST OF VOLVO CAR THAILAND and the Sweden President and Vice President cause they never realized this issue and they think that their own PROFIT is more important and other people is their last priority
9. Gain more CONFIDENCE on TOYOTA cars ... no problems at all never have to go to the garage to fix anything ... ! and its 1/3 the price of Volvo.... the material and the quality of Toyota parts is much better than Volvo ... !!!!!!!!!!!!!!
10. Lose confidence (already lose) of the Thai Government and the consumer rights... because my family didn't receive any help from the Government even if we asked for.... Thai government want to become Detroit of ASIA but they can not protect the consumer rights ... their cars aren't even Euro 4 ..........when other countries in Asia have very good consumer right and ofcourse .... EURO 4 ... so how can Thai government think of becoming Detroit of Asia ???
11. Lose confidence on the knowledge of Mr. Mats Olsen and his staff, I think that he should learn more from the Thai staff Mr. Chavalit ... of how to take care of Customer (what to say and what NOT to say) and after all that he said he shouldn't become the Vice president of Customer service........
12 Lose confidence on VOLVO CAR IN THAILAND .... and also VOLVO SWEDEN therefore for everyone that I know ... I will never recommend VOLVO to them ! because to me "VOLVO WILL ALWAYS SUCK FOR LIFE"

SOME LIST OF THE PROBLEMS

1. Electric Mirror doesn't Work ... problem last for 1 and half year
2. Front wheel suspension there is some weird sound ... problem last for almost 3 years finally they solved the problem at Hulmark garage
3. Engine loosing power: this happen many times and the cars have to be taken to the garage problem last for 1 and half year
4. Doors sometimes can open and sometimes can't ... the lock doesn't work and there is crack on all 4 sides
5. Ceiling (the interior of ther car) falls down on the driver side, Volvo Car Thailand said that this car is made for European environment not for Thai environment... so this problem is normal ... WHAT DA ... if Volvo wants to sell car in Thailand then they should make their cars for the ASEAN environment ... are they STU-ID or something ??? ....This is a word of carelessness from VOLVO CAR THAILAND!
6. Radio/stero dash board button MELT ... Volvo car Thailand Ltd people (Thai staff) admitted that its a wrong part and should not have been put in this Volvo S80 and don't know from where they put this from??
7. Dash board, the letters even faid away
8. Crack on the gears ... (Volvo Thai staffMr. Chavalit found the problem themself and change the new one for my family)
9. Car ballance isn't good and its eating away one side of the TIRES more then the other after 7 to 8 months of used, Volvo thailand change for us
10. Battery, after using this Volvo S80 for 4 years, my family have to change the car battery 4 times...(normally battery for car is for at least 2 to 4 years)
11. After 2 months of used turning light pops out (both left and right sides)...
12. After 3 months of used front bumper falls drop... can you imagine what accident it can CAUSE to my family if we were driving at a high speed?
13. Crack on the VIN number ... screw is miss align with the hole. Mr. Mats Olsen (vice president of customer service) from Volvo Thailand said that the problem is normal ... after using it will crack... my thinking and Mr. Chavalit said that this problem isn't normal and if my dad wants he can change it for my dad
14. Mr. Mats Olsen from Volvo Car Thailand compare my car with a 5 baht rubber... he said that "Car is like rubber, after using for a while it will be finished!" he said that after using there will be more crack!... the TRUTH is that VOLVO is 3 million baht and rubber is 5 baht !
15. Lambda Sond for a period of 3 years my Volvo car have changed 2 times already
16. When my family try to contact Mr. Robert the president ... his secretary said that he isn't free..........he is never FREE ... (may be always playing GOLF)
these aren't the only problems

The word VOLVE FOR LIFE can not be used! INTRODUCTION !

I am writing on behalf of my family who have really suffer so much after purchasing a VOLVO S80 during the motor show in Bangkok Thailand ( at BITEC) sometimes during the year 2000. My intension is to just inform everyone who is going to purchase a VOLVO car in Thailand especially does who have high hope on VOLVO as being "VOLVO FOR LIFE"....because its NOT TRUE ... at least for my family and some of the people that i talk to and they have suffer the same thing or worst ! I have no intension of receiving anything back from Volvo Car Thailand Ltd. because for sure they have loose this CUSTOMER FOR LIFE therefore I do not wish to get anything from VOLVO AGAIN FOR LIFE!